Guided paths
Browse curated resources
Pick a topic and read the fresh article collections.
Getting started
New traveler? Start here.
Managing bookings
Changes, upgrades, or multiservice tweaks.
During travel
On-the-road support & updates.
Account
Security, passwords, and profiles.
Payment / Refund
Invoices, statements, and quick refunds.
Amending or cancelling
Flexible cancellations & change plans.
Extra
FAQ, policies, and general inquiries.
Quick answers
Top customer questions
How do I change a booking? +
Open your reservation, select the trip you want to update, and follow the guided flow. If you hit a snag, our crew is one chat away.
What if my flight is delayed? +
We track your flight automatically. If it delays, your driver sees the update and waits longer at no extra charge.
Can I book a transfer for someone else? +
Yes. Use the “Add passenger” option during checkout and share the confirmation with your guest.
Need help faster?
Chat with an advisor
Our concierge team is ready around-the-clock to manage complex itineraries, loyalty questions, or multi-stop rides.
Have a story?
Share feedback with AMS Transfers
Your input helps us refine routes, improve loyalty perks, and keep every ride personalized.